Refund policy
If you’re not 100% satisfied with the items you received,please Contact Us or online help within 30 days upon receiving them to initiate the return process.
1. Please Contact Us on our site, indicating the item(s) you would like to return and the reason, attach photo(s) for quality problems.
2. After receiving return address and instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. After returning, provide the return receipt from the shipping company indicating the weight and the tracking number of your returns, we could expedite your refund/exchange. Once your refund has been issued, you will receive a confirmation email.
1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact Contact Us within 30 days of delivery.
2. We do not accept returned items that were sent back by you directly without checking with us first.
3. For sanitary reasons, swimming rings, sunglasses, jewelries and hair accessories,etc are not eligible for returns or exchanges.
4. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost
6. We will arrange an exchange or issue a refund after we have checked your return tracking number or receipt.
7. Order cancellation:
In order to deliver the package as soon as possible, we use a local high-quality prepaid logistics company. When the order status is "Packaged", the package has been handed over to the logistics company, resulting a logistics cost. A 10% cancellation fee needs to be applied when canceling. We will NOT accept an order cancellation request if the status of order is“In transit”
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Return Process
Please carefully follow our return process to minimize any delays:
1. Submit a Return Request in your contact with our service email:support@flyingboom.com
2. Indicate the Order(s)/ Item(s) you would like to return and the reason
• Order number
• SKU number or product name
• Reason for return
3. Our customer service team will respond to your request within 24 hours.
If your order/ item is qualified to be returned, you will get the Return Merchandise Authorization (RMA) and then you need to provide us with a pickup address and contact information.
4. Confirm the "Return Method" and "Refund Details"
You must use the return carrier we provide, please note that return shipping charges will be deducted from your refunds unless the package was incorrectly shipped or you received defective merchandise.
The original shipping fee and insurance fee are non-refundable.
5. Pack your return item(s) securely
Our drivers will directly pick the return shipment up from the address you provide.
Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
6. Confirm your Refund
Refunds will be processed within 48 hours after we receive your package.
We have warehouses in different countries around the Globe! If you want to return the items, please do not hesitate to Contact Us Our customer service will provide you with the nearest return address base on your order details within 24 hours.
NOTE: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
1.If you purchased two or more products, you can request a partial refund for the unsatisfied item.
2.Product not received / Defective product / Product different from the one advertised: a solution will be made within 5 working days after estimated delivery time.
3.Fraudulent or unauthorized transaction/ The amount charged on the customer's invoice is not the same as it appears on the website/ Duplicate charges: a solution will be made within 5 days after notification of charge
4.The original shipping and insurance fees are non-refundable if return for a refund.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. So turn the app's notifications on ("YES") to make sure you receive timely updates related to returns and refunds.
Exact Refund amount = Total Refund Amount - Original Shipping Fee & Insurance Fee - Return Shipping Charges
If you are approved, then your refund will be processed within 48 hours after we receive your package, and the refund will automatically be applied to your original method of payment. Normally it will take 1-7 business days to clear your refund, but it varies depending on your original method of payment, card issuer, bank or electronic payment agency, the refund may take up to 14 business days to show up on your account.
Please note that return shipping charges will be deducted from your refund in advance, and the original shipping fee and insurance fee will not be refunded.
If the refund is not sufficient to cover the cost of the return shipping, we will reserves the right to refuse the return, or you will bear the additional expenses incurred.
If a product(s) is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return the product(s) which does not comply with our Returns Policy.